Creative Journeys: customer service

Showing posts with label customer service. Show all posts

Friday, November 11, 2011

Seems like this is the motto of the day, lately.

Good customer service is becoming a novelty.

I don't expect to always be right,

but I do expect to be treated courteously.

I don't expect for everyone to have a great day everyday,

but I do expect them not to rain on my parade.

I don't expect to be the most important person they have seen that day,

but I do expect to get help when I ask for it.

Lately, it seems that when I'm shopping:

I can't find help when I need it.
When I do, I'm usually interrupting something more important and made to feel it, too.
I can't get change counted back.
And if the store doesn't make a sale, it doesn't seem to make an impression on the staff.

So today.. I'll share with you some exceptional customer service:

Cast Iron Grill, Lubbock - they make every customer feel as if they are royalty, they know your name, and the food is exceptional. Thank you Teresa!
Melinda at Pottery Barn Fort Worth - not only will she find what you need, ship it to you, but she loves to have you call her so she can help you! Pottery Barn has to have the quickest shipping in the universe.
Spears Furniture, Lubbock - service, they stand behind their product, they smile and they call you back! wow!
United Market Street, 50th and Indiana, Lubbock - don't have it, they will get it for you, and everyone in the store is smiling and helpful - ALL THE TIME.
Ballard Designs - oh gosh call them and they will find you an answer as if you are the most important person of the day! And fast shipping - wow!
Williams Sonoma Fort Worth - I could spend hours in there just to watch the staff smile and be glad you are just browsing.
Beth at JC Penney's Window treatments Lubbock - she not only found an item for less thus saving me tons, she helped me find the correct product to start with.